Information THREE-PEAKS.co.uk CAMP - CLIMB

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About Us

We at Cave & Crag are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@three-peaks.co.uk

Our Contact details:
Cave & Crag
Market Place, Settle
N Yorks BD24 9ED
United Kingdom
Phone: 01729 823877
Fax: 01729 824076
Email: info@three-peaks.co.uk
VAT GB 343 5006 87

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

Overseas customers: If you are outwith the EEC region, we are able to supply your order VAT free. We will automatically deduct the vat from your order and adjust your payment amount accordingly. Customers residing within the EEC region must pay the full retail value including VAT at the current rate.

We accept most credit and debit cards including Visa, Mastercard and Switch. Sorry! we do not accept American Express or Diners Card. We do not charge for any item until it is ready to ship. Back-ordered items are not charged until they are shipped.

You may send your credit card information via phone, fax, snail mail or over the Internet using our secure server.

When paying by credit card over the internet, help us to prevent fraud by:--

A. The first address you give must be the address at which your credit card is registered. Goods may still be delivered to a second address.

B. Your telephone number must be a land line. We cannot complete the transaction if your only phone number is a mobile.

Shipping And Handling

Your order will normally be delivered by Royal Mail Tracked delivery service. or by Courier delivery which is chargeable depending on the weight of the parcel. Please note that a signature is required for packages delivered by Courier.

Delivery is free for orders over £100 in value to most UK Mailnland addresses.

Please select your delivery method from the drop down list.

We do not make any handling charges for goods purchased over the internet.

International orders will be shipped using the Royal Mail International Small Packets Registered mail. (Up to 2kg). For delivery charges on packages over this weight, please contact us.

Delivery Schedule

UK orders will normally be despatched within 24 hours of receipt of the order provided goods are in stock.

We make every effort to keep stock of all goods advertised on this website, however owing to the nature of our business, we cannot guarantee to have stock of all items at all times.

For international orders, please contact us for despatch details.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All prices on this website include VAT at the current rate of 17.5%. Books and maps, some food, and childrens boots and clothing are VAT free.

Overseas customers: If you are outwith the EEC region, we are able to supply your order VAT free. We will automatically deduct the vat from your order and adjust your payment amount accordingly. Customers residing within the EEC region must pay the full retail value including VAT at the current rate.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We are a registered 'Thawte' secure website.

Reaching Us

If you need to reach us, please email us on info@three-peaks.co.uk, alternatively, you can call on International (+44 1729 823877) or fax us on (+44 1729 824076) or write to us at Cave & Crag Market Place Settle N Yorks BD24 9ED United Kingdom

Privacy Policy

[Cave & Crag] do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy

RETURNS:- Non faulty goods.
If you are not entirely happy with your purchase for any reason, please return it to us in an unused condition, complete with packaging, within 14 days and we will refund the full purchase cost excluding carriage.

RETURNS:- Faulty goods.
Faulty goods should be returned to us in a clean condition (For health & safety reasons we are unable to handle boots, clothing etc which are dirty or soaking wet etc.) we will evaluate the fault, and replace, repair or refund including carriage at our discretion. Please note that some products must be sent to the manufacurers for evaluation. We will make every effort to ensure that product complaints are dealt with efficiently, but cannot be held responsible for delays caused in transit etc.

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